Refund Policy

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following conditions:

(1) Items must be returned in the same condition as you received them, using the return label provided by our customer service representatives.

(2) Email us at support@embernyx.com with your name, order number, and reason for requesting a refund.

We offer a 30-day money-back guarantee with a 30% restocking fee. Once everything is completed, we will process your refund, and it may take 3-5 business days to process through your bank.

Please do not send your purchase back to the address from which it came.

Digital Goods:
Digital goods are not subject to exchanges or refunds.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. A 30% restocking fee will be deducted from the refund as well.

Sometimes, packages are refused by the manufacturer and destroyed by the postal carrier, or they may be lost in transit. In any case where we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you wish to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.

Clearance Items

Items sold on clearance cannot be returned, exchanged, or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Personalized Items

Items that have been personalized and/or customized by the client/customer cannot be returned, refunded, or exchanged.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have passed since your purchase was received, unfortunately, we cannot offer you a refund or replacement.

International Shipping

Customs duties, taxes, and charges are not included in our base price. These are the shopper's responsibility, as each country has different customs duties and taxation laws.

For inquiries or any other concerns, you may contact us through the following channels:

Email: support@embernyx.com
Call/SMS: ✆ (612-470-8032) Mon-Fri 9am-5pm ET